Return and Refund Policy

Firstly, thank you for shopping at Sweettimes.co.uk.

If you are not completely satisfied with your purchase, we encourage you to review our refund and return policy. The following terms apply to any products purchased from us.

1. Interpretation and Definitions

Interpretation

Words with capitalised initials have specific meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as “the Company,” “we,” “us,” or “our”) refers to Sweettimes.co.uk, Unit 4, Village Green Lane, Tanterton, Ingol, Preston, PR2 7DS.
• Goods refer to the products available for purchase on our website.
• Orders mean a request placed by you to purchase goods from us.
• Service refers to our website.
• Website refers to Sweettimes, accessible at https://sweettimes.dannykinz.com/.
• You means the individual using our service or the company or other legal entity on whose behalf the individual is using the service.

2. Order Cancellation Rights

You may cancel your order at any time before it has been dispatched. No reason for cancellation is required.

To request a cancellation, please contact us via:

📧 Email: contact@sweettimes.co.uk

If your order has already been dispatched, you will need to follow our return process.

We will process your refund within 14 days from the date we receive the returned goods. The refund will be issued using the same payment method used for your original order, and no additional fees will apply.

3. Conditions for Returns

To be eligible for a return, please ensure that:

✔ The goods were purchased within the last 14 days.
✔ The goods are in their original packaging.

We reserve the right to refuse returns if these conditions are not met.

4. Conditions for Refunds

To qualify for a refund:

• Sweettimes may request the goods to be returned before processing the refund.
• Sweettimes may request photos of the product to verify its condition.
• The product must be in its original state and packaging.

Non-Returnable Items

The following goods cannot be returned:

❌ Custom or personalised items.
❌ Perishable goods, expired products, or items unsuitable for return due to their nature.
❌ Items unsealed after delivery that cannot be returned for health or hygiene reasons.
❌ Items that have been mixed with other products after delivery.
❌ Items that are incomplete or not returned in their original condition (e.g., missing parts).

We reserve the right to reject returns at our discretion if the above conditions are not met.

Sale Items

Only regular-priced goods are eligible for a refund. Unfortunately, sale items cannot be refunded unless required by law.

5. Returning Goods

You are responsible for the cost and risk of returning goods to us. Returns should be sent to:

📍 Sweettimes, Unit 4, Village Green Lane, Tanterton, Ingol, Preston, PR2 7DS

We cannot be held responsible for goods that are damaged or lost during return shipping. We strongly recommend using a tracked and insured delivery service. Refunds will only be issued once we receive the returned goods or proof of return delivery.

6. Gifts

🎁 Gift Returns

• If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, we will issue a gift certificate to you.

• If the goods were not marked as a gift or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.

7. Contact Us

If you have any questions regarding our return and refund policy, please contact us:

📧 Email: contact@sweettimes.co.uk